Although the name Vivint is a relative newcomer in the home security market, the company is anything but. Formerly known as Apx Alarm, the company rebranded in early 2011 as Vivint in order to "better represent the potential and future direction of the company." The solutions they offer -home security, home automation, and solar energy - are more comprehensive compared to their competitors. The company provides good service to homeowners. The Good Vivint has very clear-cut product offerings and clear pricing structure. The Bad Has earned a reputation for being pushy when it comes to generating sales. Customers are disappointed by poor customer service even though the home monitoring service itself is quite good. The Bottom Line Vivint offers the most advanced home security and automation systems. However, this comes at a price. If you're not budget conscience and you're willing to spend a little extra for customized packages and equipment this is a great choice. Installation The company professionally installs the alarm system for your home. It is a good option for homeowners who want everything to be completed quickly and with minimal hassles. Among the technologies that would be installed in the home are alarm sensors, home automation devices, energy management tools, and surveillance products. Cost Vivint prices are some of the most expensive in the home security industry. The starting fee is $49.99 per month. If you want to get remote access to your lights, thermostats, and locks, the fee is bumped $57.99. Surveillance services, in addition to the features mentioned above, will cost $67.99 a month. Technology Vivint offers some of the most advanced packages available in the industry today. The devices that will be installed on your home include the following: Touchscreen panel Remote access Door and window alarms Key fob Glass break sensor Motion detector Fire/smoke alarm Carbon monoxide detector Smart thermostat Lighting controls Appliance controls Video surveillance Automatic door locks Vivint's home control system offers home automation features that allow users to control the thermostat remotely, power on or off any electrical socket in the home, and healthcare alert for elderly patients among others. Monitoring The company offers three packages you can choose from including the home security package, the energy management package, and the home automation package. Home security – it is the most basic option available from the company. It protects against fire, medical emergencies, and burglary and it also comes with remote access to the alarms. Energy management – this includes all of the technologies in the basic package. Its main selling point is that it allows you to control various appliances such as the lights, thermostats, and locks of your home using a smartphone. Home automation – it’s a combination of all the advanced features available from Vivint including surveillance. Anyone who wants additional monitoring services has the option to add non-emergency alert service and the medical pendant to their package.

Editor's Rating

Equipment
Monitoring
Customer Service
Pricing

Overall Rating

83

Vivint-Security

Although the name Vivint is a relative newcomer in the home security market, the company is anything but. Formerly known as Apx Alarm, the company rebranded in early 2011 as Vivint in order to “better represent the potential and future direction of the company.” The solutions they offer -home security, home automation, and solar energy – are more comprehensive compared to their competitors. The company provides good service to homeowners.

The Good

Vivint has very clear-cut product offerings and clear pricing structure.

The Bad

Has earned a reputation for being pushy when it comes to generating sales. Customers are disappointed by poor customer service even though the home monitoring service itself is quite good.

The Bottom Line

Vivint offers the most advanced home security and automation systems. However, this comes at a price. If you’re not budget conscience and you’re willing to spend a little extra for customized packages and equipment this is a great choice.

Installation

The company professionally installs the alarm system for your home. It is a good option for homeowners who want everything to be completed quickly and with minimal hassles. Among the technologies that would be installed in the home are alarm sensors, home automation devices, energy management tools, and surveillance products.

Cost

Vivint prices are some of the most expensive in the home security industry. The starting fee is $49.99 per month. If you want to get remote access to your lights, thermostats, and locks, the fee is bumped $57.99. Surveillance services, in addition to the features mentioned above, will cost $67.99 a month.

Technology

Vivint offers some of the most advanced packages available in the industry today. The devices that will be installed on your home include the following:

  • Touchscreen panel
  • Remote access
  • Door and window alarms
  • Key fob
  • Glass break sensor
  • Motion detector
  • Fire/smoke alarm
  • Carbon monoxide detector
  • Smart thermostat
  • Lighting controls
  • Appliance controls
  • Video surveillance
  • Automatic door locks

Vivint’s home control system offers home automation features that allow users to control the thermostat remotely, power on or off any electrical socket in the home, and healthcare alert for elderly patients among others.

Monitoring

The company offers three packages you can choose from including the home security package, the energy management package, and the home automation package.

  • Home security – it is the most basic option available from the company. It protects against fire, medical emergencies, and burglary and it also comes with remote access to the alarms.
  • Energy management – this includes all of the technologies in the basic package. Its main selling point is that it allows you to control various appliances such as the lights, thermostats, and locks of your home using a smartphone.
  • Home automation – it’s a combination of all the advanced features available from Vivint including surveillance.
    Anyone who wants additional monitoring services has the option to add non-emergency alert service and the medical pendant to their package.